SUPPORT

Need help?
We’ve got you.

Questions, bugs, feedback, purchase help, or a feature idea? Start here.

Larrikin Labs LLC provides support for the applications and digital products we publish. For general support, email support@larrikinlabs.com.

Help us troubleshoot

When contacting support, please include the application name, what happened, what you expected to happen, your device model, iOS or operating-system version, and app version if available. Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information.

Common questions

  • An app is not working correctly: restart the app, confirm you are running the latest version, and include the details above when contacting us.
  • Purchase or restore issue: tell us which product or feature is affected. Purchases made through an app marketplace may also be subject to that marketplace’s billing, restoration, cancellation, and refund processes.
  • Report a bug: email support with steps that reproduce the issue and screenshots if useful.
  • Feature request or feedback: send it to support. We read product feedback even when we cannot implement every request.
  • Privacy or data request: visit our Privacy Choices page.
  • Account deletion: if a Larrikin Labs application offers user accounts, its app-specific support page will explain how to request or complete account and associated data deletion.

Application-specific support

As Larrikin Labs releases products, each application can have its own support page under this Support Center with product-specific FAQs, privacy information, troubleshooting, and contact instructions. Product pages will be published when the corresponding application is ready for public release.